♦For Domestic Customers:
| Distributor | METAMORPHOSE BUREAU Co., Ltd. |
| Representative | Manami Matsuoka |
| Address | METAMORPHOSE BUREAU Co., Ltd. LAUREL COURT HORIE KOEN BUILDING 1001, 1-13-6 KITAHORIE, NISHI-KU, OSAKA JAPAN |
| Tel | 06-6532-6856 |
| domestic order - order@metamorphose.gr.jp inquiry (in Japanese) - inquire@metamorphose.gr.jp inquiry (in English) - english-inquire@metamorphose.gr.jp |
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| Due date for payment | within 5 business days after receiving an email confirmation of the order |
| Fee | ・consumption tax - 10% ・postage (tax included) : Honshu (the main land) … 880 yen Hokkaido … 1,815 yen Okinawa … 2,200 yen （free shipping with the order over 33,000 yen (tax included)） ・postal transfer fee - 80～330 yen ・C.O.D. fee total amount ------------------- C.O.D. fee Under 10000 yen----------------- 330 yen 10000 yen - 30000 yen ---------- 440 yen 30000 yen - 100000 yen --------- 660 yen 100000 yen - 300000 yen -------- 1,100 yen * total amount = item amount + the postage |
| Order period | As a general rule, until it is sold out. |
| About shipping | SAGAWA Transport |
| The time of delivery of the goods | postal transfer & credit card - within 1 week after confirmation of payment C.O.D. - Any in-stock items will be shipped within 1 week after the order * If there are any backordered items, they will be shipped as soon as they become available |
| Exchanges and Returns/defective goods | You can return/exchange a product if it is in new and unworn condition, or has a manufacturing defect. Make sure to return the item within a week from the receipt of goods. Please contact us by e-mail (english-inquire@metamorphose.gr.jp). * No returns or exchanges after a week in any reason. * We have a policy of no refunds or exchanges for discounted and special set products. |
| Shipping Costs for Exchanges and Returns | In the case of the exchange or refunding for defected goods or shipping/handling mistakes by Metamorphose, shipping costs are our responsibility. In all other situations it becomes the responsibility of the customer. In the case of bargain sale items or set items, unless a product is defected or was sent by mistake, no refunds or exchanges are permitted. |
| Inquiry | Feel free to contact us if you have any questions or suggestions, and thanks for your interest in Metamorphose. ・order & inquiry by e-mail - see above ・Open from 10:00AM - 7:00PM in japan time (Close every Saturday and Sunday) |
♦For International Customers:
For information on payment method or shipping fee, please refer to FAQ.