There are two contacts, one for "Inquiries about products and opinions" and one for "Inquiries about orders and reservations" .
For "Inquiries about products and opinions"
This is the contact point for general inquiries to Metamorphose.
In the following cases, please contact us.
- goods or questions about the project , such as
such as the opinions and pointed out to-Metamorphose
Official site and shopping cart on the Contact Us, etc.
Click here for "Inquiries and opinions regarding products"
Inquiries regarding product purchases and reservations
Exchange and return policy
- ・In-store inventory The inventory at stores is constantly changing, so it is certain that you ask your store directly.
Please note that the response by email is not immediate.
In addition, regarding the inventory of the stores that sell it, Metamorphose cannot understand it at all, so
please contact each store directly.
- -When applying for
mail order by email, please write down your real name and the product name you ordered in the email subject, and add "Product order" at the beginning of the text to avoid misunderstandings and troubles .
- ・In case of inquiries, please write "Inquiry about ○○" in the email subject.
(Please fill in what you inquire about in ○○).
- -Usually, we will reply to you as soon as possible after receiving the email from the customer, and within 4 or 5 days at the latest.
If you do not receive a reply from Metamorphose after one week or more, it is possible that your order email has not arrived here due to some circumstances on the Internet, or that your reply has not arrived. There is.
Please kindly send us a message with "Resend" and send it to us again, or call 075-211-8665 (Open from 10:00 to 19:00, closed on Saturdays and Sundays).
- -Since the mail order department is closed on Saturdays and Sundays, almost all mail order operations such as receiving and sending e-mails, receiving orders, sending products, etc. and site management operations will be suspended. please note that.