We ship internationally. International shipping should arrive within two weeks.
Please note that it may take more than two weeks depending on the country.
* We ship internationally only by EMS or DHL. You cannot choose the shipping option.
*** IMPORTANT ***
Please be informed that paying any customs for the items shipped internationally is the responsibility of the recipient.
* Do not ask us to write the price on the invoice lower than the actual value. We will not be able to fulfill this kind of request.
Shipping Rate
| Shipping Rate to Asia*1 | |
| item amount | postage |
| Under 5,000 YEN | 1,900 YEN |
| 5,001 YEN - 20,000 YEN | 3,000 YEN |
| 20,001 YEN - 40,000 YEN | 3,500 YEN |
| 40,001 YEN + over | 4,000 YEN |
| Shipping Rate to Other Areas | |
| item amount | postage |
| Under 5,000 YEN | 3,800 YEN |
| 5,001 YEN - 20,000 YEN | 4,500 YEN |
| 20,001 YEN - 40,000 YEN | 5,400 YEN |
| 40,001 YEN + over | 5,000 YEN |
*1: Asia is the countries in the "First Zone" and "Second Zone" on the page that the following link represent :
https://www.post.japanpost.jp/int/ems/country/all_en.html
EMS official website
http://www.post.japanpost.jp/int/ems/index_en.html
DHL official website
The temporary shipping option during the suspension of EMS due to the COVID-19 epidemic
* The order to the destination where EMS is temporarily unavailable will be shipped by DHL when the shipping cost by DHL is approximately the same as the cost by EMS.
* We will ask DHL for a quotation of the shipping cost if your shipping address is not in the USA or Australia and EMS is not available. When the shipping cost to your shipping address by DHL is much higher than EMS, we will ask you which to choose, to ship your order by DHL for an extra shipping cost or to hold for shipment until Japan Post resumes the acceptance of EMS. (more details)
Shipping Process
Your order will be normally shipped out within a few business days to a week of receiving the order if all items you ordered are in stock of the online shop.
In the case that one or more items of your order need to be back-ordered, it will take a few more business days to be shipped it out.
* It might take longer depending on the circumstances of orders etc.
* Regarding the pre-order, we will notify you via email as soon as the shipping schedule has been fixed.
* Please note that the delivery date and time of the international shipment cannot specified at our end. There is no space like a remarks column on the shipping label to write a request.
* When an order is shipped by DHL, it will be shipped in the DHL's shipping box. (There are some exceptions depending on the items.)
♦ Notification:
• Orders are shipped individually as ordered.
* We do not ask you to combine orders even if you place several orders in a short period of time.
* Only before the start of preparation for shipment, orders can be combined and shipped together at your request. Please note that we do not notify you of the start of preparation for shipment. The extra shipping cost will be refunded by adding the Metamorphose points to your account instead of a refund to your PayPal/credit card account. Membership registration is required to receive the Metamorphose point.
* We will not accept a request to combine shipping of pre-orders for different series because we prepare for shipment in each pre-order series.
* During a peak season, an arrival time of pre-order items, a sale period, etc., we might not be able to meet your request for combining orders without notification.
• An umbrella, a bag or a pair of shoes is shipped alone. Please place an order separately from other items.
* When you order these items and other items together or when you order more than one these items, shipping cost will be charged separately.
• Please track your parcel on your responsibility after it is shipped out from us to make sure to receive it.
The return shipping cost and the re-shipping cost will be charged for any reason for return (except for our fault).
*Each return shipping cost and re-shipping cost equals the shipping cost of your order.
*In case of return of the pre-order items: Please note that the items are canceled and the payment for the order will not be refunded, if the return and re-shipping cost is not paid.
• Metamorphose can ship your order only by the customs clearance procedure with the simplified customs duty rate.
As the simplified customs duty rate is not applicable to the parcel that the merchandise total is over 200,000 JPY, the order will be shipped separately into two or more packages. Please note that it will take a longer time to ship it than usual.
*The additional shipping cost for a split shipment may be charged.
*We will not accept a request for a shipment of combined orders when the merchandise total becomes over 200,000 JPY even if it is before the the preparation for shipment.
♦ Regarding the Less Packaging:
As part of efforts to an environmentally friendly packing at Metamorphose Official Online Shop and Metamorphose Rakuten Store, we stopped enclosing paper shopping bags from the shipment of November 2022.
If you need a paper bag for a gift, please let us know by writing a message "enclose a paper bag for a gift" in a note column when placing an order.
*A paper bag will be chosen to be enclosed to fit the ordered items.
*Please understand that the bag might be folded to fit in the shipping box.
About Parcel Forwarding Service
You can also use "tenso.com" (parcel forwarding service) to ship your order internationally.
* You can use the service of tenso.com at your own responsibility.
* Japanese consumption tax will be added to your order when you use the service of tenso.com since your order will be shipped out from Metamorphose as domestic shipping.
* Any return or exchange will NOT be accepted except for a manufacturing defect when you use the service of tenso.com or any other parcel forwarding services. Please note that a size exchange will also NOT be accepted.
* Metamorphose shall not be responsible for any loss, damages and troubles when you use the service of tenso.com.
If you have any questions related to the service of tenso.com, please refer to tenso.com website or contact tenso.com from the banner link above.