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Exchange and Return Policy

 

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Exchange and Return Policy

You can exchange a product if it is in new and unworn condition, and if it has a manufacturing defect.
Make sure to return the item within 3 weeks from the date of purchase.
(You have to ship out the item within the time limit.)

* There is a policy of no refund and no exchange after 3 weeks.

* Regarding the pre-order items, they should be returned within 2 weeks from the date of shipment.

 

We will not accept any return except the received product is damaged.
We accept an exchange if you are not satisfied with the size of an item.
We also have a policy of no refunds or exchanges for discounted and special set products.

Please check your package to make sure everything is correct upon receiving it.

 

 

How to Return the Item

Please follow these steps when you send something back:

1. Please send us an e-mail to let us know what's the problem with the product BEFORE you ship it back.
english-inquire@metamorphose.gr.jp

2. Send the product to the following address with a note telling us if you want a refund or exchange.

* Postage is paid by customers except the received product is damaged.
* Please ship the item back to us as a returned product.
 - Please mark "Return" on the shipping label.
 - Please enclose the original invoice sent from us.

 

♦ Return Address

Metamorphose
Teramachi HW Building 2F
522-1 Higashigawacho, Nakagyo-ku,
Kyoto, JAPAN
Zip code: 604-8046
TEL; +81-75-211-8527
FAX; +81-75-211-8527

The return address may be different from the above depending on the situation. In that case, we will notify the address by email.