Thank you for shopping at Metamorphose Online Shop.

Due to the New Year holidays, our office (the customer support in English) will be closed from December 27th (Sat), 2025 to January 4th (Sun), 2026 (JST). The related inquiry operation will be unavailable until January 6th. A delay in international shipment or response to inquiries in English is expected. It may take up to two weeks from receiving.

We apologize for the inconvenience during this period.

* Announcement of the operation of other sections of the official online shop (domestic and customer support in Chinese) and other stores will be posted later.

* You can place an order during this period.
* Orders placed by 10:00 am on Dec 19th (Fri) (JST) will be shipped before the New Year holidays (except for the order including a back-ordered item(s)).
  The orders placed after the time above will be shipped as soon as they are ready. They might be shipped once the business resumes in 2026 depending on the situation. If you need to defer the shipping of your order after the holidays, even though it was placed in 2025, please write a message in the note column when ordering. You cannot specify the shipping date. Please note that the request sent separately from the order may not be responded to.
* Inquiries received by 10:00 a.m. on December 26th (JST) from an inquiry form on our website and by email to english-inquire@metamorphose.gr.jp will be responded to before the New Year holidays. Other inquiries (sent to other email addresses, submitted on social media, etc.) may not receive a response. Response to inquiries will resume on January 7th.


Regarding the inquiry for sold-out items during the New Year Holidays Office Closure
https://metamorphose.gr.jp/en/metamornews/148666

Thank you for your understanding and patience.

Metamorphose English Customer Support Team