Thank you for shopping at Metamorphose.
The customer support operation will be closed for the New Year holidays as follows. Operations of shipping orders and responding to inquiries will be temporarily suspended during this period.
A delay in shipping orders and responding to inquiries is expected after resuming operations. Thank you for your understanding and patience.
【Office Closure Period】
◆Official Online Shop (Domestic, Chinese Customer Support)
《Order Process》
・Shipping in 2025: Orders placed by 10:00 a.m. on Friday, December 26th (JST)
・Resume Shipping: Monday, January 5th
《Response to Inquiry》
・Closed: Tuesday, Afternoon on December 30th, 2025 - Sunday, January 4th, 2026
◆Rakuten Store
Closed: Friday, December 26th, 2025 - Monday, January 5th, 2026
◆Official Online Shop (International, English Customer Support)
《Order Process》
・Shipping in 2025: Orders placed by 10:00 a.m. on Friday, December 19th (JST)
・Resume Shipping: Monday, January 5th
《Response to Inquiry》
・Closed: Saturday, December 27th, 2025 - Tuesday, January 6th, 2026
For details, please refer to the following page: https://metamorphose.gr.jp/en/metamornews/148665
◆Physical Stores
The physical stores will open according to the business hours of each building. For details, please refer to each store's social media account. Shop List
We apologize for any inconvenience
*Orders placed in 2025 might be shipped after the business resumes in 2026, depending on the circumstances (securing items, delivery situation, etc.).
*Regarding the international orders in Japanese or English and the inquiries in English, it may take about two weeks to process them.
*You can place an order during this period.
We appreciate your understanding.
Metamorphose
