Thank you for shopping at Metamorphose Online Shop.

Due to the consecutive national holidays (Golden Week) in Japan from the end of April to the beginning of May, our office (the customer support in English) will be closed during the following period.
The delay in international shipment or response to inquiries in English is expected. It may take more than five business days.

[Office Closure Period]
Order shipping: April 29th (Tue), May 1st (Thur) - 6th (Tue), 2025
Inquiry response: April 29th (Tue), May 1st (Thur) - 8th (Thu), 2025
* You can place an order during this period.

Even if the orders were placed before the holiday (by April 28th), they may be shipped on or after May 7th, depending on product stock. Thank you for your understanding and patience. We apologize for your inconvenience during this period.

Regarding the inquiries in English for sold-out items sent during the Golden Week Holidays from April 29th to May 8th, we are sorry but we will not respond. Please inquire about these items on or after May 9th, if they are still sold out after we resume our business and you want us to check the stock.

* If the holiday schedule of other sections of the official online shop (domestic and customer support in Chinese), Rakuten Store, and our physical stores differs from the national holidays, we will announce it.

Thank you for your patience and understanding.

Metamorphose English Customer Support Team